Shipping Policy

Where we ship and what it costs

We ship across Australia and internationally. Rates are calculated at checkout based on your delivery address.

Delivery estimates are business days from dispatch, not from when you order. They exclude weekends and public holidays, and they are estimates rather than guarantees — once a parcel is with the carrier, its timing is outside our control.

Dispatch

Orders ship from our fulfilment facility in Bondi Beach, NSW, using Australia Post or a comparable carrier.

Orders placed on a weekend or public holiday are processed the next business day. During sale periods and around public holidays, dispatch can take longer than usual.

Discreet packaging

Every order ships in plain, unbranded packaging. There is nothing on the outside of the parcel that identifies the product or the nature of the contents.

The sender details show our fulfilment address, not a product name.

Tracking

You will receive a confirmation email when you order, and a second email with tracking details once your parcel is dispatched.

If you have not received a dispatch email and your estimated delivery window has passed, check your spam folder first, then contact us with your order number.

If something goes wrong

Your parcel is late. Delivery estimates are not guarantees. If your parcel is more than five business days past the top of its estimated window, contact us with your order number and we will chase it with the carrier.

Your parcel is damaged. Email us a photo of the damage, quoting your order number, within 48 hours of delivery and we will arrange a replacement or refund.

Your parcel is lost. If tracking shows no movement for an extended period, or the carrier confirms the parcel is lost, we will replace or refund it.

Your address was wrong. We ship to the address entered at checkout and cannot change it once an order is placed. If an order is returned to us because the address was incorrect or undeliverable, we will contact you to arrange redelivery at your cost, or refund the order less the original outbound shipping.

Nothing in this policy limits your rights under the Australian Consumer Law, including your right to a repair, replacement or refund if goods are faulty, unsafe, or not as described.

Prescription treatment

This section applies to our doctor consultation and treatment program. It does not apply to Steady Freddy Delay Spray, which ships as described above.

The consultation fee is for a service, not a product. Nothing is shipped when you pay it. It covers review of your assessment by an Australian-registered doctor.

Treatment is only dispensed if a doctor approves it. Whether treatment is clinically appropriate, and what is prescribed, is the doctor's decision alone. If you are not approved, nothing is dispensed and nothing is shipped.

If you are approved, we will confirm how your treatment will reach you and the expected timing before anything is dispensed. Prescription medicines are supplied by a dispensing pharmacy and are subject to that pharmacy's own processes and to the relevant state and federal rules, so the delivery estimates in the table above do not apply.

Prescription medicines cannot be returned once dispensed. This does not affect your rights if a product arrives damaged or is not what was prescribed — contact us straight away if that happens.

International orders

Prices on our site are in Australian dollars unless your local currency is shown at checkout.

International orders may attract import duties, taxes or customs charges on arrival. These are set by the destination country, are not included in the price you pay us, and are your responsibility as the importer. Customs processing can also add to delivery times, which is why international windows are wide.

Some countries restrict the import of products containing lidocaine. Please check your own country's rules before ordering. We cannot refund orders seized or returned by customs.

Contact

For anything to do with an order, email gday@steadyfreddy.com or call 1300 152 262. Quote your order number and we will come back to you.

Steady Freddy is operated by Medical Symbiosis Pty Ltd, ABN 32 602 385 580, 41–51 Wentworth Ave, Eastgardens NSW 2035, Australia.